Customer Service Representative
- Posted 3 months ago
- Be among the first 10 applicants
Job Description
Job Description
A versatile role responsible for managing customer interactions and order fulfillment across diverse communication channels such as phone, email, Lazada, Shopee, Facebook, and SMS. Oversees the complete order process, including shipment documentation and proactive customer communication regarding order status. Ensures a positive customer experience by confirming orders and providing tracking numbers. Efficiently handles customer inquiries, resolves issues, and manages complaints professionally. Additionally, serves as a Store Sales Assistant at the Marikina branch to support in-store customers and undertakes other tasks as directed by management.
Qualification
A versatile role responsible for managing customer interactions and order fulfillment across diverse communication channels such as phone, email, Lazada, Shopee, Facebook, and SMS. Oversees the complete order process, including shipment documentation and proactive customer communication regarding order status. Ensures a positive customer experience by confirming orders and providing tracking numbers. Efficiently handles customer inquiries, resolves issues, and manages complaints professionally. Additionally, serves as a Store Sales Assistant at the Marikina branch to support in-store customers and undertakes other tasks as directed by management.
Qualification
- College level or College graduate
- Highly competent and results driven.
- Good communication skills.
- Flexible at all times.
- Computer literate & good customer service.
- Willing to start ASAP.
- Willing to be assigned in Marikina City.
More Info
Key Skills
About Company
Skills:
customer service, English Communication, BPO experience, Problem-solving
Skills:
customer communication , SAP, order delays, CRM Tools, credits returns and exception management, lead times, end-to-end order management, Customer Service Operations, Audit Compliance, Case Management, Excel proficiency, stock availability, SLA tracking, Production Planning, Manufacturing Operations, documentation standards, cross-functional coordination, DIFOT tracking
Skills:
zendesk, Shopify order fulfillment platforms, order management systems
Skills:
customer service, computer technology savvy, Communication Skills
Skills:
CRM platforms, Customer Support, Communication Tools