Customer Service Representative

About the Role

June Skin is looking for a highly motivated team member to join our Provider Care Team. In this role, you'll help expand our nationwide network of providers while supporting our existing provider community.

You'll conduct video interviews with potential providers (RNs and NPs), educate them on the role, actively follow up, and guide them through onboarding. You'll also answer Provider Care messages, respond to provider questions, help resolve day-to-day issues, and support the team with ad-hoc daily operations.

This is a performance-driven position where your communication skills, persistence, and ability to build trust will directly impact our growth and provider experience.

Key Responsibilities

• Conduct daily video interviews with potential providers (RNs, NPs, etc.)
• Educate candidates about June Skin's provider role, expectations, and opportunities
• Actively follow up with prospects to guide them through the onboarding journey
• Focus on converting interested candidates into active June Skin providers
• Answer Provider Care messages from new and existing providers with timely, clear, and helpful responses
• Help resolve routine provider questions and issues, coordinating with internal teams and escalating when needed
• Track and manage candidate progress and provider inquiries using internal systems and tools
• Collaborate with the Provider Care Team to improve interview, follow-up, and support processes
• Provide an exceptional experience that reflects June Skin's brand and values

Qualifications

• Prior experience in customer service, recruitment, healthcare coordination, or provider relations preferred
• Strong verbal and written communication skills, including confidence conducting video interviews and answering provider messages
• Highly organized, with the ability to manage multiple interviews, follow-ups, and support conversations daily
• Goal-oriented and comfortable working in a fast-paced, results-driven environment
• Patient, resourceful, and able to handle questions and concerns with professionalism and empathy
• Tech-savvy and adaptable to new tools and processes
• Willingness to work flexible hours in a contract position, including weekends if required
• Based in Mexico or the Philippines, with a reliable internet connection and a professional interview environment

What We Offer

• Competitive compensation ($1,000 USD/month+ with growth opportunities to $2,000+)
• Fully remote role with growth opportunities
• The chance to play a key role in expanding and supporting June Skin's provider network nationwide

Please note that this will start as a 30-day contract position with the potential to extend.