Customer Service Representative

Responsible for responding to customer inquiries and complaints. Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care.

Major Responsibilities:

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, research/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs

Qualifications

• Good verbal and written English communication skills.
• Minimum of 1 year Customer Service Representative experience (Advantage Only)
• Amenable to work pure work onsite in Mckinley Hills, Taguig City (Cyber Sigma, Lawton Avenue)
• Amenable to work Night Shift / Graveyard Shift
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Excels at operating in a fast pace, community environment
• Ability to look at situations from several points of view
• High comfort level working in a diverse environment

Primary Skillset Needs

Minimum Requirements:

• Strong organizational, time management and follow up skills – ability to multitask.
• Ability to assess issues for swift problem resolution.
• Excellent customer service, interpersonal and communications skills – fluent in English
• Ability to build and maintain relationships.

Day 1 HMO benefits w/ 3 FREE Dependents

• Group Life Insurance for Employee
• 5,000 Medicine Reimbursement for employee.
• 15% night differential pay
• SL is convertible into CASH