Customer Service Representative

1-3 Years

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Early Applicant

Job Description

Provide exceptional customer service via phone, email, and chat.
Resolve customer inquiries and issues promptly and effectively.
Maintain customer records and document interactions.
Collaborate with team members to enhance service quality.
Stay updated on product knowledge and company policies.
Handle customer feedback and escalate issues as needed.
Educational Qualifications: Bachelors degree in Business, Communications, or a related field.
Experience Level: 1-3 years of experience in customer service or account management roles.
Skills and Competencies: Strong problem-solving abilities, proficiency in Salesforce, and excellent organizational and people skills.
Working Conditions: Primarily office-based, with potential for remote work.
Qualities and Traits: Strong work ethic, effective communicator, and a proactive attitude.