Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems If so, lets talk.
Your Role And Responsibilities
Responsible for maintaining a high level of customer service while collecting outstanding payments, resolving disputes or issues and assisting order releases. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities
- Handle inbound calls from customers regarding outstanding balances
- Investigate and address customer complaints or concerns related to invoices, payments, or order fulfillment
- Maintain accurate records of customer interactions and payment status.
- Support sales in order fulfillment related issues
- Collaborate with internal teams (e.g., sales, customer master data, cash applications, dispute resolution) to ensure accurate and timely resolution of customer issues.
- Meet or exceed monthly service level agreements.
Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
- Previous experience in a collections or customer service role, preferably in a B2B inbound environment.
- Strong communication and interpersonal skills.
- Detail-oriented with strong organizational skills.
- Ability to handle multiple tasks and prioritize workload.
- Problem-solving skills and a customer-focused attitude.
