The Role:
This will improve service delivery, uphold the quality and reliability of our services for members, and support our Partner Providers.
Desired Skills and Competencies:
- Strong Communication: Effective verbal and written skills for explaining coverage, addressing inquiries, and collaborating with stakeholders.
- Customer Service Orientation: Deliver exceptional service, handling inquiries and complaints with professionalism, empathy, and a solid understanding of products and benefits.
- Organizational & Technical Skills: Efficient multitasking, prioritization, and accurate documentation. Familiarity with CRM (Salesforce) and telephony systems (Genesys).
- Confidentiality & Ethics: Uphold patient confidentiality and ethical standards in all operations.
Qualifications:
- At least 3 years of completed college education with a minimum of 2 years experience in a healthcare customer service role;
- OR Bachelor's degree in a healthcare or medical-related field with at least 1 year of CSR experience in a healthcare account.
- Amenable to work in Makati
