Customer Service Representative - Solar Account

Are you detail-oriented and committed to ensuring a seamless customer experienceWe'relooking for aCustomer ServiceRepresentativewhothrivesin a fast-paced environment and plays a key role in verifying critical customer information.

In this role,you'llreview uploaded proofs, confirm customeraddressesand account details, anddeterminethe approval or rejection of Milestone Tasks. Reporting to the Team Lead,you'llbe instrumental inmaintainingthe accuracy and integrity of our customer process.

Ifyou'reready to make a meaningful impact and grow in a dynamic team setting,we'dlove to hear from you!

What you will do as aCustomer ServiceRepresentative

• Engage in Regular Coaching: Attend weekly one-on-one meetings with your leader, actively implement feedback, and follow through on assigned action items to drive continuous improvement.

• Maintain Reliable Attendance: Adhere to assigned work schedules, including punctuality for shifts, lunch breaks, and scheduled rest periods.

• Deliver Exceptional Customer Care:

Accuracy: Process proposals with a high degree of accuracy, strictly following QA guidelines andestablishedworkflows.

Efficiency: Complete tasks within required timelines to meet Service Level Agreements (SLAs).

Connection: Foster professional, respectful relationships within the team and organization.

• Ease: Proactivelyeliminateunnecessary delays or inaccuracies that may hinder project progress.

• Participatein Team Engagement: Contribute to discussions and knowledge sharing during daily team huddles and collaborative meetings.

• Commitmentto Quality Improvement: Attend all scheduled QA sessions with yourleader, andtake actionable steps to address performance opportunities.

• Achieve Performance Targets: Consistently meet or exceed Key Performance Indicators (KPIs) andgoals asset by management.

What We're Looking For

• At leasttwo years of college education(any field of study)

• Experience using Salesforceor a similar CRM platform isrequired

• Strong attention to detail and ability to follow established processes

• Comfortable working in a fast-paced, performance-driven environment

• Effective communication and collaboration skills

• Basicproficiencyin Microsoft Office and/or Google Workspace tools

• Data analysisandbasic reporting

What We Offer
ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization's success.
We also offer:

• Competitive salary Get paid for doing what you love!

• Medical and dental insurance(with free dependent coverage!).

• Group life insurancefor peace of mind.

• Paid time off (PTO) Because work-life balance matters.

• Outstanding career growth opportunities Learn, advance, and develop your career.

• A fun, innovative, and energetic team culture Be part of a company that values its employees

• Skills and leadership developmentto help you reach your full potential.

• Free mealfor onsite employees

AtClearSource, our mission is simple:Making Lives Betterfor our employees, our clients, and their customers. Our culture is built ona strong foundationofcore valuesthat shape everything we do:

• Customer First We are obsessed with delivering an exceptional customer experience.

• Personal Accountability We do the right thing and own our actions.

• Humble Courage We embrace feedback, seek growth, and push ourselves to improve.

• Hungry We bring passion, energy, and drive to everything we do.

• Happy & Healthy We believe in balance, well-being, and a positive workplace.

If these valuesresonate with you, this is your chance tojoin a fast-growing, high-performing team!

Office Address: Rockwell Business Center in Pasig, Ortigas, Philippines