Customer Service Representative

Job description:

We're looking for someone who doesn't just take calls but actually enjoys helping people figure things out. If you're the person friends go to when they need a clear explanation or a calm head in a stressful moment, you'll fit right in here.

We're building a team of Customer Service Representatives for one of the biggest names in banking. Whether you're just starting your career after graduation or you've already spent some time in a call center, we'd love to meet you.

What you'll be doing:

Think of yourself as a financial guide. You'll be the go-to person for customers calling about their credit cards—helping them with everything from waiving fees and setting up installments to investigating transaction disputes and activating new cards.

It's not just about data entry; it's about listening, empathizing, and finding the right solution every time.

Who we're looking for:

• Education: You've finished college (bonus if it was a finance-related course) or completed at least 2 years of a vocational/college degree.
• Experience: Not a college grad No problem—if you've got at least 3 months of customer service experience in a call center, you're good to go.
• Communication: You're comfortable switching between English and Filipino. You speak clearly, sound professional, and don't get tripped up by tricky pronunciations.
• Tech-Savvy: You know your way around a computer and can type accurately while chatting.
• Bonus Point: Already have a BDO Credit Card That's a huge plus, but definitely not a dealbreaker.

Job Type: Full-time

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Staff meals provided