Were Hiring: Customer Service Representative!
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment We got you covered!
We are currently on the lookout for a Customer Service Representative to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!
Role: Customer Service Representative
Work Arrangement: Work from Office
Location: Philippines - Angeles (Pampanga)
Schedule: Night Shift
Job Description
We are seeking a dedicated Customer Service Representative to join our team. The role focuses on providing exceptional customer support by managing inquiries, resolving complaints, and promoting a positive customer experience.
Key Responsibilities
- Respond to customer inquiries via phone and email promptly and professionally.
- Assist customers with product information, order placement, status updates, and shipment updates.
- Ensure shipping partners are given full & complete information and followed up to ensure timely customs clearance.
- Resolve customer complaints efficiently while maintaining a positive attitude.
- Document all customer interactions accurately within the CRM system.
- Collaborate with other departments to ensure customer satisfaction and timely issue resolution.
- Maintain up-to-date knowledge of company products, services, and policies.
Qualifications And Skills
- Previous experience in a customer service role, preferably in business-to-business bespoke manufacturing industry.
- Previous experience working with USA and UK companies.
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal skills.
- Ability to handle multiple tasks and remain calm under pressure.
- Familiarity with CRM software and customer service platforms.
- Customer-focused attitude and a passion for delivering exceptional service.
Non-negotiable Skills & Requirements
- Previous experience in a customer service role, preferably in business-to-business bespoke manufacturing industry.
- Previous experience working with USA and UK companies.
- Excellent verbal and written communication skills.
- Customer-focused attitude and a passion for delivering exceptional service.
Perks & Benefits (Work From Office/Hybrid)
- Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
- Up to 24 leave credits per year
- Flexible leave credits which may be used for vacation, emergency and sick leaves
- Endless opportunities for career advancement
- Exclusive ATM inside the office for employee's convenience
- Annual Performance Review with Salary Increase
- We set you up for success with a company-provided PC/Laptop and fiber internet connection
- Look forward to weekly office perks for work from office staff Free Coffee, Meals and Beer Fridays!
- Top notch workplace with first class VIP lounge and game rooms
- Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
- Mental Wellness Employee Assistance program through Lifeworks
- In-house psychiatrist available to support employees well-being
- Become part of the Employee Share Units program
- Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc
Cloudstaff : Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace
Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
- To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role.
