Were Hiring: Customer Service Representative!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment We got you covered!

We are currently on the lookout for a Customer Service Representative to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: Customer Service Representative

Work Arrangement: Work from Office

Location: Philippines - Angeles (Pampanga)

Schedule: Night Shift

Job Description

We are seeking a dedicated Customer Service Representative to join our team. The role focuses on providing exceptional customer support by managing inquiries, resolving complaints, and promoting a positive customer experience.

Key Responsibilities

Respond to customer inquiries via phone and email promptly and professionally.
Assist customers with product information, order placement, status updates, and shipment updates.
Ensure shipping partners are given full & complete information and followed up to ensure timely customs clearance.
Resolve customer complaints efficiently while maintaining a positive attitude.
Document all customer interactions accurately within the CRM system.
Collaborate with other departments to ensure customer satisfaction and timely issue resolution.
Maintain up-to-date knowledge of company products, services, and policies.

Qualifications And Skills

Previous experience in a customer service role, preferably in business-to-business bespoke manufacturing industry.
Previous experience working with USA and UK companies.
Excellent verbal and written communication skills.
Strong problem-solving and interpersonal skills.
Ability to handle multiple tasks and remain calm under pressure.
Familiarity with CRM software and customer service platforms.
Customer-focused attitude and a passion for delivering exceptional service.

Non-negotiable Skills & Requirements

Previous experience in a customer service role, preferably in business-to-business bespoke manufacturing industry.
Previous experience working with USA and UK companies.
Excellent verbal and written communication skills.
Customer-focused attitude and a passion for delivering exceptional service.

Perks & Benefits (Work From Office/Hybrid)

Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
Up to 24 leave credits per year
Flexible leave credits which may be used for vacation, emergency and sick leaves
Endless opportunities for career advancement
Exclusive ATM inside the office for employee's convenience
Annual Performance Review with Salary Increase
We set you up for success with a company-provided PC/Laptop and fiber internet connection
Look forward to weekly office perks for work from office staff Free Coffee, Meals and Beer Fridays!
Top notch workplace with first class VIP lounge and game rooms
Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
Mental Wellness Employee Assistance program through Lifeworks
In-house psychiatrist available to support employees well-being
Become part of the Employee Share Units program
Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace

Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition

Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement

Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role.