Customer Service Representative (PHP 25-27k | Remote | FREE AI Certification)
Cebu City | Work from Home | Day Shift, 6:00 AM - 3:00 PM
Role Snapshot (Before You Apply)
- This is a client-facing role
- Provides customer support via chat, phone, email, and remote access, ensuring timely issue resolution
- Test scenarios in demo environments following structured protocols and standard operating procedures
- Works within a remote team and reports to management with clear coordination
- Adheres to a day-shift schedule with a strong focus on compliance and accuracy
- Ideal for candidates who prefer stability, clear procedures, and impactful service roles
You're Likely A Strong Fit If You Have
- Experience in handling live chat, phone, and email support
- Proficient in replicating and documenting issues before escalation
- Familiarity with data management and cleansing
- Experience in creating standard operating procedures and knowledge-based articles
About The Company
This company specializes in online property management solutions, providing comprehensive support to clients. Known for its efficient handling of customer queries and advanced technology, it builds seamless operational processes. Ideal for candidates eager to engage in customer-focused roles within the tech industry.
What This Role Gives You
Accelerate Your Personal Growth
- Company-provided laptop + second monitor
- Industry-best HMO for 1 dependent + extended dependents (200,000 coverage, private room, 10,000 meds reimbursement)
- Option to enroll up to 4 additional dependents via salary deduction
- 1M life insurance coverage
- Membership in GoTeam Sports Club, Yoga, and Wellness Programs
Unlock Your Possibility
- Prorated 5 days Vacation Leave + 5 days Sick Leave upon regularization
- 5 Service Incentive Leave (SIL) days upon first work anniversary (convertible to cash if unused)
- Salary loan access (post-regularization)
- Employee discounts, raffles, and Day-1 welcome gift
- Opportunity to win a trip to Bali through company programs
Live Your Purpose
- Join GoTeam Cares volunteer programs
- 10,000 referral bonus
- Monthly gratitude events, team dinners, and leadership talks
Your Family's Benefits
- 24/7 financial, legal, and counseling support (up to 4 family members)
- Free telemedicine consultations
- Virtual family events and prize opportunities
Client Additional Benefits
- Transportation allowance for working on-site
- Free lunch for working on-site
What Success Looks Like (612 Months In)
- Achieving consistent and timely completion of customer support activities
- Implementing documented processes that reduce errors and improve service delivery
- Maintaining up-to-date and clean data systems ready for audits
- Ensuring smooth workflow operations with minimal need for escalations
- Meeting performance targets through demonstrable, quantifiable outcomes
Our Hiring Process: Built for Speed and Clarity
- Apply and complete an AI-powered on-demand interview via Multiplai
- Meet our Recruitment Team for a live conversation
- Proceed to a functional interview or assessment
- Receive your offer fast and transparent
Go Beyond Employment: Build a Future-Proof Career
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