CSR (Customer Service Representative)

About the job Workforce Rostering AdminWhere precision meets people operations. Step into a role that keeps hundreds of moving parts aligned.

Hi! We're Smartsourcing, and we're looking for a detail-driven Workforce Rostering Admin to join our on-site team. If you enjoy keeping schedules accurate, shifts running smoothly, and operations organized behind the scenes, this role puts your strengths right where they matter most.

Where JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, 6000 Cebu

Your Role as Workforce Rostering Admin

As a Workforce Rostering Admin, you'll handle staff scheduling, timesheet administration, and onboarding support. This role requires strong attention to detail, clear communication, and confidence working with data and internal stakeholders.

Work schedule: Shifting scheduleKey Responsibilities

• Create, update, and manage staff shift schedules and bookings
• Review and validate employee timesheets for accuracy and completeness
• Support onboarding by preparing documentation and coordinating requirements
• Maintain accurate workforce and scheduling records
• Perform general administrative and coordination tasks to support daily operations

About You Requirements

• 12 years of experience in customer service, workforce support, or administrative roles
• Strong analytical skills and high attention to detail
• Proven experience in data entry and record management
• Excellent English communication skills (written and verbal)
• Confident handling inbound and outbound calls
• Comfortable working in a fast-paced, schedule-driven environment

Benefits

Step Into the Smartsourcing Experience

Smartsourcing was created with one mission: to change lives. We're here to ensure that businesses flourish and, just as importantly, that every member of the crew is inspired, supported, and set up to thrive. For the fifth year running, we've been recognized as one of HR Asia's Best Companies to Work For. This award isn't just a title--it's a testament to our commitment to making Smartsourcing an incredible place to build a career.

Why You'll Love Working Here

About

At Smartsourcing, we believe the best work comes from people who feel seen, heard, and valued. That's why we're all about fostering an environment where you can be your true self. We take pride in being certified as a Great Place to Work, because we know that when you love where you work, extraordinary things happen. Here's just a glimpse of what we offer:

• Weekends are yours (we respect your time off)
• 5-day Christmas Leave (unwrap real time off)
• Healthcare from Day 1 for you and your family (because healthcare matters)
• Free lunch and barista-crafted coffee daily (we take our caffeine seriously)
• Night shift differential for evening schedules
• Subsidized gym membership and sports wellness clubs including hiking and free-diving
• Smartsourcing Exclusives (deals made just for you)
• Themed BFFs, monthly knockoffs, summer parties
• Community give-back programs and personal development workshops
• And so much more!

We're not just another outsourcing company. We're building something that actually matters here a place where good work meets good culture.

Apply now and bring your scheduling expertise to a team that values accuracy, accountability, and growth.