Location and Workplace: Onsite (I1 Building, IT Park, Cebu City)
Shift Schedule: Rotational schedule, with weekends work (6AM to 3PM PHT, 2PM to 11PM PHT, or 10PM to 7AM PHT)
Salary: Php 35,000 + 10% Night differential + Bonuses
Team Size: 23
GoTeam is currently in search of a Customer Service Representative (Health Care Account). Are you passionate about delivering exceptional customer service in the healthcare industry Join us in organizing and monitoring client activities, ensuring compliance with protocols, and fostering a culture of excellence. If you have the skills and drive to thrive in a dynamic environment, apply now!
This role is going to support one of the industry-leading company based in the US, in the health care sector that is committed to providing top-notch services for businesses across the nation.
Tasks & Responsibilities:
- Organizing and monitoring employee and local partner clinic activities
- Observing client's guidelines and protocols for appointments and medical records
- Staying updated on changes to client's master protocol
- Promptly responding to inquiries from employees, clients, and/or CEO
- Maintaining confidential medical records in accordance with HIPAA guidelines
- Coordinating services and resolving operational problems
- Cultivating a culture of exceptional customer service
- Scheduling appointments and updating employee records
- Assisting in expanding business operations
Skills And Qualifications:
- Open to recent graduates and college undergraduates with relevant work experience; preference given to those with OJT experience
- Experience in Business Process Outsourcing (BPO) is helpful, it's not mandatory
- Proficiency in Microsoft Office tools (Outlook, Word, Excel, PowerPoint) and Microsoft Teams is necessary
- Excellent verbal and written communication skills in English are essential
- Must be computer literate with above-average typing speed and capable of multitasking under pressure while remaining composed
- Knowledge of MaxCommunicator, Nitro Pro, and ERP systems is advantageous
Your Benefits
- Company-provided laptop and an extra monitor for enhanced productivity and convenience
- Exceed Institute, Masterclass and GoTeam Cares program to help you navigate life and build a rich and connected family life
- Get HMO coverage from day one for you and a dependent, with P200K coverage, private room benefits, and P10K medication reimbursement for both. Extend this healthcare opportunity to up to four additional dependents, including your common law partner
- 24/7 access to counseling support for mental health through our Employee Assistance Program (EAP), helping you thrive amid parenting challenges, stress, or relationship issues
- Access to Salary Finance Platform for personal loans upon regularization, repayable via direct salary deduction
- P1,000,000 Life Insurance coverage for the Team Member
- Leave credits above industry standards, including additional client-specific leave entitlements.
- Welcome gift on your first day
- Monthly Discover You lunch featuring CEO presentations, leadership training, and Values Awards
- Monthly gratitude celebrations and prizes, including Trivia, Talent Night, Personal Development, and Acoustic Nights
- Earn P10K employee referral bonus and a chance to win a trip for two (2) to Bali, Indonesia
Your Family's Benefits
- 24/7 access to confidential counseling support for mental health for four family members through our Employee's Family Assistance Program (EFAP)
- Preventive care like health education, diet counseling, and wellness sessions
- Free Telemedicine for four family member
- Personal invites for your family members to our monthly virtual events, with opportunities to win prizes
About Us:
Company Name: GOTEAM
Achievements:
- Consistently raising the bar in employee engagement with an 85% scoreleaving the global average of 23%, the US average of 33%, and even best practice organizations at 70% in the dust.
- Certified as a Great Place to Work for four years runningbecause when you're great, you just keep proving it.
- Over 1,000 employees strong, with no plans to hit the brakes anytime soon.
Culture: At GOTEAM, innovation isn't just part of the jobit's the job. We celebrate diversity, thrive on global perspectives, and create an environment where personal and professional growth isn't a perkit's the norm. And that 85% employee engagement score It's proof that we're not just ahead of the packwe're redefining the pack.
Mission: Our mission is bold and simple: to provide 100,000 people with free AI certification through the Vjal Institute, fueling the future of innovation.
Location: Headquartered in the Philippines, with ambitious plans to expand globally by 2025.
Learn more about
Our Culture here: https://go.team/ph/our-culture/
