- Friendly and active conversations with customers via live-chat, and email in compliance with company standards
- Assist customers/patients with our online sign-up process
- Analyze customer complaints and provide appropriate corrective actions/resolutions
- Verify IDs and other sensitive patient information of new patients
- Maintain HIPAA compliance when advising customers and patients or handling their personal data
- Must be knowledgeable of Patient Rights (state variable)
- Assist patients with uploading their medical documentation and alerting their appropriate medical provider
- Navigate customers through technical issues and flag any repeated issues to Leads or Director
- Inform patients on what to expect during their appointments and provide basic education on company services
- Learn and maintain an understanding of state Cannabis regulations specific to delivery and medical recommendations in all states (20 currently)
- Stay up to date with the latest cannabis-related research studies and findings and integrate this new knowledge when assisting customers
- Communicate customer feedback to Leads and provide feedback on how to improve our processes in order to serve our customers better
- Assist in any orders by communicating between dispensaries and patients
- Assist any affiliate dispensaries with their patient medical requests/changes
- Respond to any healthcare providers requests and patient-related questions
- Maintain response times of 45s or less
- Maintain a CS rating of 93% or more
- 2+ years of customer service experience, phone service preferred
- Excellent verbal and written English Communication Skills
- Average Typing Speed of 60 WPM and above
- Knowledge of e-Commerce, Retailing, and Sales is a plus but not required
- Excellent and able to Multi-task on the following:
- Answering email and chat inquiries
- Able to do calls for Callbacks
- Fast learner & highly trainable with good analytical skills
- Team player and able to work with less supervision
- Knowledge using Microsoft Excel Files
- Good problem solver & has a Positive attitude
- Must be willing to work graveyard shifts and holidays
- Well-organized, Responsible, and has initiative
- Excellent time management skills
- Ability to prioritize and meet various deadlines
- Independent with a positive work ethic and passion to succeed
- Willing to start immediately
Why apply with us
- Competitive Compensation package with Salary Appraisals
- Equipped with the latest technologies
- Monthly Incentive Rewards on successful orders and Attendance Productivity
- Offers Full-time employment and Career Growth
- Easily accessible from almost any part of the Metro Cebu area.
- One-day Application Process only
- Service Incentive Leaves Upon Regularization
- Attendance Productivity Incentives
- Additional Hazard Pay within Qualifying Hours
- Stable Job with Salary Appraisals
- Holiday and Night Differential Premium Pay Rates
- Job Promotion is highly possible... if YOU have the drive.
- HMO/Health Insurance
- Work-Life Balance
- Free Pre-hiring Medical Laboratories
How to Apply
- Location: 7F MDCT Building, Leyte Loop, Cebu Business Park, Mabolo Cebu City
For those interested, respond to this post with your updated resumes and contact details for a possible preliminary screening and interview scheduling. Walk-in applicants are welcome to drop by our office from 10:00 AM until 7:00 PM, Monday to Friday only. Bring a copy of your updated resume & valid ID.
- Note: To be fair to all job seekers, we adopted a first come first serve policy on our HR staff and recruitment administration. Please be advised that we may temporarily halt our recruitment process without further
