Customer Service Representative Trainer (Healthcare)

Qualifications:

• Bachelor's degree or equivalent BPO experience preferred.
• Minimum of 2 years of training experience in customer service and/or technical accounts.
• Excellent facilitation, communication, and coaching skills.
• Proficient in MS Office (PowerPoint, Excel, Word).
• Flexible to work night shifts, or holidays when needed.
• Certification in Training or Learning & Development is an advantage.

Responsibilities:

• Develop and deliver engaging training programs, materials, and learning resources.
• Conduct needs and gap analyses to identify learning opportunities.
• Facilitate onboarding, pre-process, and skill-based training sessions.
• Collaborate with Operations, Quality, and HR to align training initiatives with business goals.
• Create and update training content, ensuring consistency and quality.
• Conduct refresher and performance-based training for bottom performers.
• Track training progress, gather feedback, and provide periodic performance reports.
• Participate in internal and client calibrations to align learning strategies.
• Apply now and be part of our growing team!