Customer Service Representative

Fresher

Job Description

Why Join Us

Opportunities for growth in the luxury retail industry
Work with a global luxury skincare brand
Competitive Pay
Answer customer calls for product info, order help and after sales support
Make outbound calls to new and existing clients to promote or check in on customer satisfaction
Be professional and personal with every client
Upsell and cross sell skincare products based on client needs and wants
Respond and resolve issues, including angry or frustrated clients with professionalism and compassion
Keep accurate records of customer interactions and orders
Book appointments or skincare consultations for clients
Coordinate with store staff and ensure scheduling and follow ups are correct
Close sales and build clients loyalty through confident and engaging conversations
At least a high school graduate
Minimum 6 months of Call Center or BPO experience
Excellent communication and persuasion skills
Ability to handle both inbound and outbound calls effectively
Confident handling difficult or irate calls in a calm, effective way
Proven ability to upsell, build rapport, and retain clients
Confident handling difficult or irate calls in a calm, effective way