Where Top Customer Service Talent Meets Sales Performance
Your ability to connect, solve, and sell can take your career further. As a Customer Service & Sales Representative, you'll turn inbound customer conversations into positive experiences and successful outcomes through strong communication, needs-based solutions, and confident selling. Bring at least one year of BPO customer service and sales experience to Emapta, an award-winning workplace where Top 1% talent gains international exposure, continuous upskilling, mentorship, career stability, and opportunities to grow alongside global teams while delivering results that matter.
Snapshot
Employment Type: Full-time
Work Setup: Onsite, Ortigas
Salary: Up to PHP 35,000
Shift: Night Shift, Split Off
Qualifications
- Minimum 1 year of combined Customer Service and Sales experience in a BPO or call center environment
- Strong English communication and conversational skills, with confidence engaging customers over the phone
- Proven ability to understand customer needs, present solutions, handle inquiries, and support sales conversions
- Comfortable following call flows or scripts while maintaining natural, customer-focused conversations
- Willing and able to work night shifts
- Able to work onsite in Ortigas; candidates from Pasig, Quezon City, Makati, and nearby areas are highly encouraged to apply
- Good computer skills, including Microsoft Office and mobile device navigation
- Strong multitasking, accuracy, attention to detail, and customer information management skills
- Self-driven and accountable, with the ability to perform independently in a target-driven environment
- Coachable team player with a positive attitude and commitment to continuous improvement
Responsibilities
- Generate accurate quotes using designated pricing tools and calculators
- Contribute to team performance by sharing knowledge, supporting colleagues, and collaborating effectively
- Handle inbound customer calls and guide conversations toward successful purchase outcomes
- Follow established call center procedures, service expectations, and internal policies
- Capture customer details and coordinate required collection, pickup, or delivery arrangements
- Deliver against individual and team targets through consistent call quality and productivity
- Introduce relevant additional products or services when they align with customer needs
- Take part in coaching and performance reviews, applying feedback to improve results
- Use approved call frameworks to uncover needs, explain next steps, and support transaction completion
- Complete assigned responsibilities with professionalism, accountability, and a positive, growth-oriented mindset
Benefits
- Competitive Salary Package
- Night differential pay to maximize your earnings
- HMO coverage with free dependent upon regularization
- Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Frontloaded Service Incentive Leave, accrued from your start date through year-end
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Join the Top 1% Talent. A better career. A better life.
At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long-term success. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta stands among the region's most respected employers, committed to empowering talent through stability, opportunity, and continuous development.
Step into a career that moves with you. Apply today!
