About The Role
We are looking for a confident and customer-focused
Customer Service Representative to join our growing team and support a UK-based client. This role is suited to someone who enjoys speaking with customers, building rapport, understanding their needs, and identifying opportunities to promote suitable services. While customer service is an important part of the role, we are particularly interested in candidates with a sales mindset who are comfortable making outbound calls, handling objections, following up with customers, and working towards targets.
Key Responsibilities
- Make outbound calls to prospective and existing customers.
- Build rapport and maintain positive customer relationships.
- Understand customer needs and provide appropriate information.
- Introduce and promote the company's products or services.
- Identify sales opportunities and confidently guide customers through the offering.
- Handle customer questions and objections professionally.
- Follow up with interested customers and potential opportunities.
- Schedule appointments or follow-up calls where required.
- Maintain accurate customer information and call outcomes in the CRM.
- Meet daily and weekly call, customer service, and sales targets.
About You
- Experience in Sales, Telesales, Telemarketing, Customer Service, BPO, Call Centre, Lead Generation, or a similar role is preferred.
- Strong spoken and written English communication skills.
- Confident speaking with customers over the phone.
- Strong rapport-building and interpersonal skills.
- Comfortable making outbound calls.
- Sales-oriented and confident promoting products or services.
- Good listening and questioning skills.
- Comfortable handling customer objections and difficult conversations.
- Self-motivated and comfortable working towards targets.
- Good computer skills and familiarity with CRM systems is an advantage.
Benefits
- Full-time, stable employment.
- Government contributions (SSS, PhilHealth, Pag-IBIG Fund)
- Opportunity to work with a UK-based client.
- Career development opportunities in customer service and sales.
- Friendly and supportive working environment.
