Customer Service Representative- Intouch CX
Customer Service Representative- Intouch CX
metacom careers1-3 Years
- Posted 15 hours ago
- Be among the first 10 applicants
Job Description
Customer Service Representative- Car Dealership
Job Responsibilities
Job Responsibilities
- Handle customer inquiries regarding vehicles, appointments, services, pricing, and dealership concerns.
- Assist customers with vehicle inquiries, test-drive scheduling, service appointments, and follow-ups.
- Provide accurate information and deliver excellent customer service.
- Resolve customer concerns professionally and efficiently.
- Maintain accurate customer records and update account information.
- Coordinate with dealership teams regarding sales, service, and customer requests.
- Meet assigned customer satisfaction, quality, and productivity targets.
- At least 1 year of BPO experience required.
- Excellent English communication skills, both verbal and written.
- Strong customer service and problem-solving skills.
- Automotive or car dealership experience is an advantage.
- Computer literate and comfortable using multiple systems.
- Willing to work onsite and on a shifting schedule.
More Info
Key Skills
About Company