About Brandlink
Brandlink PH is a fast-growing Business Process Outsourcing (BPO) company dedicated to serving global e-commerce clients. We focus on innovation and brand growth, providing software-enabled outsourcing services to bolster our clients market presence. We are looking for energetic, solution-oriented individuals to join our expanding team in the City of Pines!
Role Overview
As a Customer Service Representative, you will act as the primary point of contact for our international clients customers. You will be responsible for ensuring a seamless customer service journey by handling inquiries, troubleshooting issues, and processing requests with empathy and professionalism.
Key Responsibilities
- Inbound Support: Manage incoming calls, emails, and chat inquiries from customers globally (US/Europe markets).
- Account Management: Assist customers with account creation, verification, authorization, and updates.
- Order Processing: Handle purchasing inquiries, process orders, track shipments, and manage refund or return requests efficiently.
- Troubleshooting: Provide Tier 1 technical support and troubleshooting for products, navigating customers through step-by-step solutions.
- Quality Assurance: Document all customer interactions accurately in the CRM system and ensure high-quality service that meets company Service Level Agreements (SLAs).
- Product Knowledge: Maintain up-to-date knowledge of client products and services to provide accurate information.
Qualifications
Minimum Requirements:
- Education: At least High School Graduate (Old Curriculum) or Senior High School Graduate. College undergraduates and graduates are welcome to apply.
- Experience:
- Preferred: At least 1 year of BPO experience (Voice/Non-Voice).
- Note: Exceptional candidates with no experience but strong communication skills may be considered for specific campaigns.
- Communication: Strong command of the English language (both verbal and written).
- Technical Skills: Computer literate with good typing speed and the ability to navigate multiple software tools simultaneously.
- Availability: Willing to work on shifting schedules, including night shifts, weekends, and holidays.
- Location: Must be willing to work on-site in Baguio City.
Nice-to-Have (Advantageous)
- Background in E-commerce or Retail accounts.
- Experience with ticketing systems (e.g., Zendesk, Salesforce).
- Technical support background.
What We Offer
- Competitive Compensation: Monthly salary package ranging from 18,000 21,000 (depending on experience and account assignment).
- Government Benefits: Complete SSS, PhilHealth, and Pag-IBIG coverage.
- Incentives: Performance-based bonuses and attendance incentives.
- Career Growth: Opportunities for promotion to Team Lead, QA, or Trainer roles (we prioritize internal hiring).
- Training: Paid training period to equip you with the necessary skills.
How to Apply
Interested Candidates May Apply Through The Following Channels
- Walk-in: Visit our office at Akada 8 Building, Dominican Hill Rd, Baguio City (Mon-Fri, 9:00 AM - 5:00 PM). Please bring a copy of your updated resume and a valid ID.
- Online: Send your CV/Resume to **** with the subject line: Application for CSR - [Your Name]
