We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Commercial Inventory Coordinator - Keyer
Location: Uptown BGC
Reporting to: Team Leader
We're an award-winning business process outsource provider, to some of the world's largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.
A SNAPSHOT OF YOUR ROLE
As a Commercial Inventory Coordinator – Keyer, you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.
What you get to do every day as a Commercial Inventory Coordinator – Keyer:
Areas of Direct Responsibility
Protect the Network's broadcast licences by exercising regard for the statutory requirements of the Broadcasting Services Act (BSA) and the Australian
Communications & Media Authority (the ACMA), the regulatory requirements of the Television Industry Code of Practice, the Trade Practices Act and all other relevant industry legislation and Codes of Practice in all activities
Positively contribute to discussion and debate and proactively search out innovative ways to improve present procedures
Prepare and present communications, verbal and written, for CI management as required in accordance with accepted company styles, standards and procedures
Stay abreast of programming and audience information for Metro Free to Air as well as a comprehensive knowledge of product and performance
Positively contribute to discussion and debate and proactively search out innovative ways to improve present procedures.
Interpret clients keying and material instructions to ensure that airtime is telecast as per clients expectations
Task specific Skills/Duties/Responsibilities
Ensure all tasks are completed to enable delivery of commercial schedules in line with required handover times
Produce daily telecast schedule of commercials for assigned market within guidelines of the Industry Code of Practice
Direct all viewer commercial complaints to the CI team leader to take contact details if team leader unavailable
Keep up to date on programming and rating information impacting inventory
Punctual, prepared attendance at CI meetings as required
Ensure keying instructions are sourced and applied in line with commercial schedule handover times
Ensure keying instructions agree with placement/product/duration coding within scheduling system IBMS before applying key numbers
Notify CI team leader and CI manager of any discrepancies between instructions and bookings
Process KEYING YTA, COMMERCIALS YTA and CAD YTA reports continually for markets, following up on missing material, advising CI team leader of any issues
Actively work ahead, seeking and applying instructions in advance wherever practical as agreed with CI team leader
Provide cover and support within the wider Commercial Inventory department when there is planned/unplanned leave in other keying teams
Co-ordinate pre-production of sponsors billboards for allocated agencies/clients
Process amendments for late schedule changes and forward to relevant Presentation staff
Control and maintain commercial material to condense the Network library as per the current policy
Have a thorough understanding of Adstream, IMD and 7BCM material management of facilities and systems
People Management
Provide timely and accurate information to internal and external parties when requested and required
Communicate with and assist Network CI management and personnel, Sales Management and personnel and other employees when required or directed
Administrative Duties
Efficiently file all documents relating to the current inventory management policies for easy referral
File and notate all instructions as per the agreed procedures
Other Duties
Fulfil other duties consistent with the role as required or requested by CI team leaders, Managers and/or the Network Director of Sales
The Commercial Inventory Coordinator is expected to operate at all times within the framework of the Network (Operations) Guidelines, Policies and Procedures.
A BIT ABOUT YOU
Clear and concise communication skills
Computer skills to an intermediate level
Media experience in a similar role or advertising industry experience would be considered beneficial
Accuracy – a high degree of accuracy in applying key numbers to booked spots within the NTS system
Computer skills – able to learn new software/information systems readily using existing base skill set
Lateral thinking skills – ability to think creatively when solving business problems
Communication skills – ability to listen and communicate effectively to enhance working relationships both internally and externally
Team work – able to work effectively with a team or those outside formal lines of authority to accomplish organisation goals
Customer focus – able to demonstrate empathy and professionalism in all interactions with internal and external clients needs
Ability to understand and work within the framework of resources
Relationship building – capable of demonstrating courteous and respectful behaviour in a co-operative fashion to reach team goals
Time management, planning and organising – able to work in a prompt and efficient manner to accomplish objectives
Ability to work without supervision to strict standards and deadlines
Self motivated with the ability to set own priorities
MEASUREMENT OF SUCCESS
Account Specific Metrics
Client satisfaction metrics
Compliance level of company policies
WHAT WE VALUE
We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
Collaboration: Brilliant jerks can be brilliant elsewhere.
Impact: Do, get it done, create impact.
Passion: Be positive, bring passion and energy.
Transparency: A transparent team can help each with other.
As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.
Join the A-Team and experience the A-Life!
