About the Role
The Business Development Specialist will be responsible for expanding the client's business reach by tapping new enterprise merchants and identifying existing merchant partners with potential opportunities for cross selling and upselling.
This role will involve careful strategic planning and positioning in the appropriate markets, or enhancement of the client's business operations and market position. The sales process will involve lead generation, pitching, and business consultations with key decision makers using the client's portfolio of services. This will entail not that is not limited only to online consultations but also face-to-face engagements to scope business needs to scoping
The specialist will also be responsible for establishing and nurturing strong relationships between potential merchants and the company.
Responsibilities
- Develop and execute effective lead generation strategies to identify and engage potential enterprise customers/merchants.
- Qualify leads from marketing campaigns, internal and external partners as sales opportunities.
- Contact potential merchants through cold calls and emails.
- Set up presentation meetings or calls.
- Conduct in-person or virtual presentation of the client's suite of software solutions to potential merchants and identify their needs and suggest appropriate products/services.
- Provide consultation with the merchants in solving their business pain points and through introducing Loyalty and eStore.
- Manage enterprise sales channels and ensure a healthy pipeline.
- Skillfully negotiate terms, pricing, and contracts to secure long-term agreements with enterprise clients.
- Stay informed about industry trends, competitors, and market dynamics to adjust sales strategies accordingly.
- Collaborate with cross-functional teams, including Marketing, Product Development, and Customer Support, to ensure client needs are met.
- Provide consolidated merchant feedback about the client's software solutions and ongoing promotions.
- Update reports depending on the data needed from them in a timely manner.
- Maintain a well-organized and updated sales pipeline using Hubspot.
- Ensure the integrity of all data being encoded in Hubspot.
- Report to Enterprise Sales Lead on sales results.
Qualifications
- Academic Background: Bachelor's Degree in Marketing, Business, IT or any related field.
- Relevant Work Experience: Preferably 1 to 3 years of experience in sales, account management, and/or customer management.
Required Skills
- Skilled at identifying, researching, and pursuing new business opportunities across various channels.
- Capable of crafting compelling proposals, delivering confident presentations, handling objections, and closing deals.
- Clear, persuasive, and professional communicator in both written and verbal formats.
- Builds trust and rapport quickly, maintaining strong relationships with clients, partners, and stakeholders.
- Keeps a pulse on market trends and customer pain points to position impactful solutions.
- Efficient in tracking leads, deals, and sales activities using tools like HubSpot or Salesforce.
- Strategic thinker who can spot trends and opportunities to support market entry or growth.
- Collaborates well with marketing, product, finance, and operations teams to align on execution.
- Resilient and adaptable when facing rejections, changing targets, or evolving client needs.
- Manages multiple leads, proposals, and follow-ups with excellent organization and time management.
Preferred Skills
- Experience with CRM tools, particularly HubSpot or Salesforce.
- Familiarity with loyalty programs and e-commerce solutions.
