Business Development Officer

Company Description

Global Integrated Contact Facilities, Inc. (GICF) is a dynamic IT-BPM company, recognized for delivering customized solutions that help clients achieve their goals and optimize outcomes. With a strong workforce of over 1,000 employees, GICF specializes in multi-channel contact center services and back-office operations for various industries, including multimedia, logistics, BFSI, and e-commerce. The company prides itself on delivering superior customer experiences and driving efficiency and profitability for its clients. GICF's core services include customer care, sales, back-office processing, and social media management, with a focus on utilizing high-performing talent and efficient processes.

Role Description

This is a full-time, on-site role for a Business Development Officer based in Ortigas Center, Pasig. The Business Development Officer will identify and pursue new business opportunities, build and maintain client relationships, and develop proposals to meet client needs. The role also involves strategic planning, market analysis, collaboration with cross-functional teams, and representing GICF at networking events and client presentations to promote the company's services.

PS: also open for referral/ commission base for part timers.

Qualifications

• Strong communication, negotiation, and presentation skills
• Experience in sales strategy, lead generation, and client relationship management
• Analytical skills for market research, forecasting, and business planning
• Understanding of the BPO industry, including multi-channel customer care, sales, and back-office operations
• Proficiency in project management and ability to collaborate with cross-functional teams
• Proactive mindset with problem-solving and decision-making abilities
• Bachelor's degree in Business, Marketing, or a related field
• Experience with CRM tools and familiarity with relevant industries like BFSI, logistics, and e-commerce is a plus