Job Description
About Us:
Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
About The Role
We're looking for a commercially-minded Business Development Manager to take ownership of our existing customer relationships while actively pursuing new business opportunities. This is a dual-focus role: roughly half account management (retention, growth, satisfaction) and half new business development (prospecting, pitching, closing). You'll be the main point of contact for a portfolio of accounts and a driving force behind expanding our customer base.
Key Responsibilities
Account Management (Existing Customers)
- Own a portfolio of existing accounts, acting as the primary relationship contact
- Conduct regular check-ins and business reviews to understand evolving customer needs
- Identify and convert upsell/cross-sell opportunities within the existing base
- Monitor account health, resolve issues proactively
- Track customer satisfaction and act as an internal advocate for customer needs
New Business Development
- Research and identify prospective customers
- Build and manage a pipeline of qualified leads
General
- Maintain accurate records of activity, pipeline and forecasts
- Report regularly on performance against targets (retention, growth, new business revenue)
- Stay informed on market trends, competitor activity, and customer industry developments
What We're Looking For
- Proven experience in a business development, account management, or sales role
- Track record of meeting or exceeding revenue/growth targets
- Strong relationship-building and negotiation skills
- Confident communicator, comfortable presenting to clients at all levels
- Self-starter who can manage a varied workload across retention and acquisition activity
Work Schedule:
Monday to Friday, 4:30 PM - 1:30 AM PHT
Work Setup
Home-based
Note
As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
In compliance to data privacy law, make sure that the following is included at all times:
By clicking on the I'm Interested button I hereby allow Outsourced Quality Assured Services, Inc. (Outsourced) to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
