Job Description
Requirements
Bachelor's degree in Business Administration or related field
At least 5 years experience in branch or operations management
Strong leadership and decision-making skills
Excellent communication and interpersonal abilities
Ability to analyze financial data and market trends
Knowledge of industry regulations and compliance standards
Proficiency in Microsoft Office and management software
Strong organizational and multitasking skills
Customer-focused mindset
Ability to work under pressure and meet deadlines
Responsibilities
Oversee daily operations of the branch
Manage and supervise branch staff
Develop and implement business strategies
Ensure customer satisfaction and service excellence
Monitor financial performance and prepare reports
Ensure compliance with company policies and regulations
Recruit, train, and evaluate employees
Set and track performance goals
Build and maintain client relationships
Identify opportunities for business growth
Coordinate with other departments and branches
Resolve customer and employee issues
