The Zone Manager is responsible for overseeing office/commercial space operations within the assigned zone, with a focus on tenant fit-out execution, compliance, and overall operational efficiency. The role ensures that all spaces are delivered, maintained, and operated according to company standards while supporting tenant success.
Key Responsibilities:
Fit-Out & Project Management
- Oversee tenant fit-out activities from turnover to completion
- Ensure compliance with design standards, construction guidelines, and timelines
- Coordinate with contractors, tenants, and internal teams to resolve fit-out concerns
Operational Management
- Manage day-to-day operations of assigned office/commercial spaces
- Ensure facilities, utilities, and common areas are well-maintained and fully functional
- Enforce safety, housekeeping, and maintenance standards
Tenant Relations & Account Management
- Serve as primary point of contact for tenants within the zone
- Ensure adherence to lease terms, house rules, and operational policies
- Address tenant concerns and ensure high satisfaction levels
Commercial & Performance Oversight
- Monitor occupancy, tenant performance, and space utilization
- Support leasing and turnover activities as needed
- Assist in achieving revenue and operational targets for the zone
Local Marketing & Engagement
- Support and execute localized marketing or engagement initiatives for office tenants
- Coordinate events or programs that enhance tenant experience and retention
Qualifications
- Bachelor's degree in Engineering, Property Management, HRM, Business, or related field
- At least 4–6 years of experience in property management, office/commercial operations, or fit-out/project management
- Experience in construction coordination or tenant fit-out processes is highly preferred
- Strong knowledge of building systems, safety standards, and operational procedures
- Excellent coordination, problem-solving, and communication skills
- Proficient in Microsoft Office applications
