Patient Coordinator SME needs to be compassionate and detail-oriented Financial Counseling Patient Success Specialist to support patients and other team members with their expertise and resolve any queries specially questions with respect to medical support. To help patients navigate insurance-related costs for testing services, clarify billing questions, and connect them with available financial resources, ensuring a smooth and reassuring experience at every step. The ideal candidate brings a strong foundation in financial counseling and/or RCM, excellent communication and problem-solving skills, and a deep commitment to patient-centered care.
Why Join Us
At Cognizant, we don't just offer jobs—we build careers that thrive in the digital era.
- Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You're not just filling a seat—you're building a future.
- Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
- Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.
What You'll Be Doing:
- Serve as a primary point of escalation for patients, providing compassionate support on medical billing, insurance, and financial matters.
- Clearly explain insurance concepts such as deductibles, copays, coinsurance, and out-of-pocket maximums to help patients make informed decisions.
- Verify insurance coverage and eligibility and assist with benefit investigations to ensure accurate and timely medical billing.
- Educate patients on available financial assistance programs and payment plan options, helping them navigate and access support.
- Maintain accurate, thorough documentation of all patient interactions
- Collaborate cross-functionally with medical billing, clinical, and other internal teams to resolve patient concerns and ensure smooth handoffs.
- This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job.
- Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
Who Thrives Here:
- Minimum 2 years of college or its equivalent
- 3+ years of experience in a call center environment
- Experience working in financial billing services, medical billing, healthcare testing, or related fields is a plus
- Intermediate proficiency with Microsoft Office and Google Suite apps (Drive, Gmail, g-docs, g-sheets)
- Familiarity with healthcare billing, insurance claims processing, and medical terminology
- Experience with Electronic Medical Record (EMR) systems is a plus.
- Strong analytical and problem-solving skills to resolve billing discrepancies and patient concerns.
Your future starts here—grow, thrive, and make an impact with Cognizant.
