We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
At Acquire Intelligence, our mission is to help business work smarter.
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.
Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.
If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.
Advance Your Career - Join us today and be part of a team where your work makes an impact!
WHY JOIN THE A-TEAM Come for a career, stay for the fun!
- HMO coverage for you and your family**
- Yearly Kick Off Parties with major giveaways (like the car in 2023)
- Get recognized through our Value Awards
- Grow your career - yes, we love to promote internally
- Do meaningful work and collaborate with the best
- 900 promotions given each year
- 2,700+ leadership training courses
A SNAPSHOT OF YOUR ROLE
In this role, you will be responsible for optimizing staffing levels, forecasting workload, and ensuring efficient resource allocation across our business process outsourcing operations.
Your Daily Responsibilities
- Develop and implement workforce management strategies to meet business objectives
- Create and maintain staffing schedules to ensure optimal coverage and productivity
- Analyze historical data and trends to forecast workload and staffing requirements
- Monitor real-time adherence to schedules and make necessary adjustments
- Collaborate with department heads to understand staffing needs and address concerns
- Utilize workforce management software to track key performance indicators
- Prepare and present regular reports on workforce metrics and performance
- Identify opportunities for process improvements and cost savings
- Train and mentor team members on workforce management best practices
- Ensure compliance with labor laws and company policies
a Bit About You
- Bachelor's degree in business administration, Operations Management, or related field
- 5+ years of experience in workforce management, preferably in a BPO environment
- Strong analytical and problem-solving skills
- Proficiency in workforce management software and Microsoft Office Suite
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Knowledge of labor laws and regulations
- Experience with data analysis and statistical modeling
- Strong leadership and team management skills
- Certification in workforce management (e.g., CWWPM) is a plus
What We Value
We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
- Curious and Clever: Smart questions spark smart solutions.
- Entrepreneurial Energy: Think like an owner. Solve like a founder.
- Fast with Intent: We move fast and deliver real results.
- Laugh and Learn: We don't take ourselves too seriously, just our results.
What are you waiting for
Come for a career, stay for the fun!
Join the A-Team and experience the A-Life!
