Workforce Coordinator - Operations, Middle Mile, SPX Express (Laguna)

1-3 Years

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Early Applicant

Job Description

Job Description

Monitor daily dispatch of trucks and drivers to ensure timely fulfillment of delivery or service requirements.
Assign drivers and trucks based on routes, and operational priorities.
Track and update dispatch status in real time, resolving delays or route issues proactively
Perform GPS monitoring to ensure route compliance, safety, and on-time movement of trucks.
Communicate with internal stakeholders such as the Allocation Team, Hubs, and Warehouse to provide updates and address operational concerns.
Coordinate with Repair & Maintenance teams to ensure vehicle availability, readiness, and timely release from repairs.
Prepare dispatch and trip reports, highlighting KPIs such as trip count, utilization rate, turnaround time, and on-time performance.
Validate driver availability, schedules, and attendance to avoid manpower gaps.
Manage truck assignment records, trip documents, and dispatch logs for audit readiness.
Escalate critical incidents such as breakdowns, delays, or route deviations to the appropriate teams for quick resolution.

Requirements

Bachelor's Degree in Logistics, Supply Chain, Business Administration, or any related field.
Minimum of 12 years of experience in dispatch, transport coordination and logistics
Strong organizational and multitasking skills
Proficient in MS Office, Google Sheets, and Logistics Management Systems
Excellent communication and problem-solving skills
Ability to work in a fast-paced and dynamic environment
Strong attention to detail and commitment to operational accuracy
Willing to work on shifting schedules, including weekends and holidays, as required by operations.