Vice President - Technology

Responsibilities

• Work with business teams and relevant IT teams to shape strategies to meet site specific business needs for the various enterprise operations and support functions for company's sites at Manila and Cebu.
• Work cross functionally with business teams and relevant information technology team members to shape business requirements and initiate projects/programs to fulfill them.
• Develops peer, cross functional and cross business relationships to maximize best practice sharing and team effectiveness

Qualifications

• Bachelor's/College Degree with 15 years + of Information Technology experience
• At least 3 years of managing BPO Technology Infrastructure and program management experience in leadership roles with a user base of 4000+ employees working with technology and business stakeholders directly
• Minimum 3 years experience in Scaled Agile Framework (SAFe) execution as a Project Manager, Owner, or Release Train Engineer.
• Proven track record of acting as a strategic IT business partner with senior leadership
• Proven track record of Managing EUS Infrastructure, Datacenter infrastructure, Network Infrastructure technology team comprising of vendors and FTE, Contact center technologies and enterprise applications.
• Proven ability to lead and motivate teams in a highly matrix environment
• Demonstrated ability to drive change and work effectively across business boundaries
• Superior decision-making, client relationship, and vendor management skills.
• Strong understanding of contact center technology trends and providers
• Excellent facilitation/influencing skills at all levels of the organization and demonstrated ability to interact with cross functional/cross cultural teams.
• Experience managing scope and expectations of technology projects including business/technical requirements, budgets, schedules, distributed resources, and dependencies
• Track record of problem solving and ability to thrive in a cross-functional and technology facing environment