UI/UX Designer

Key Responsibilities

● Translate business and user requirements in collaboration with the stakeholders and

product owners, into customer journeys and user experience flows

● Translate high-level objectives from both users and business into high-fidelity design for

web and mobile platforms

● Key activities

○ Wireframes

○ Prototypes

○ Visual design

○ Interaction flows

● Deliverables

○ Mockups

○ Design systems

○ Interaction specifications

○ Developer friendly documentation

● Participate in user research activities and usability testing, and apply user feedback to

refine designs

● Design the full end-to-end service experience, in collaboration with the user experience

champions and different stakeholders as needed

○ Mapping of customer journeys

○ Aligning touchpoints

○ Designing systems

○ Journey maps

○ Service blueprints

● Employ design principles to develop user flows and prototypes, iterating quickly based

on user needs, data, and internal feedback

● Advocate for interaction design best practices by designing intuitive, culturally

appropriate interfaces that promote consistency, accessibility, and reduce cognitive load

through clear, recognizable UI mock-ups

● Contribute to the ideation of visual design concepts, and collaborate with developers to

ensure accurate implementation and visual testing aligned with original UI/UX

specifications

● Collaborate with marketing and product groups to ensure collection and completion of

assets (images, thumbnails, copywrite)

● Establish and maintain design system and UI guidelines

● Define UX standards for journeys, usability, and accessibility

Qualifications

● 2-3 years of experience in UI/UX design or similar roles

● Degree in Design, Information Technology, Computer Science, Human-Computer

Interaction (HCI), or related fields

● Strong portfolio showcasing UX process and UI execution and design

● Understanding of design systems, wireframing, prototyping

● Knowledgeable in User Experience Design principles

● Understanding of responsive design and accessibility principles (WCAG/APCA)

● Proficiency in design tools like Figma, Adobe XD, Sketch, Miro, or similar

● Knowledgeable in technical content writing

● Familiarity with user research, usability testing, and A/B testing

● Familiarity with front-end frameworks (HTML/CSS, React, etc.) is a bonus

● Excellent communication and collaboration skills