Primary job title: Travel Customer Service Agent
Join u as an on-site Travel Customer Service Agent in the Philippines and be part of a specialist team handling reservations, itinerary changes, refunds, and service recovery for global travel brands.
Role & Responsibilities
- Handle inbound/outbound traveler inquiries across phone, email, and chat; resolve booking, ticketing, and itinerary issues end-to-end.
- Apply fare rules, ticketing policies, and company procedures to protect revenue and minimize chargebacks.
- Escalate complex issues to supervisors or specialist teams and coordinate with airline/hotel partners for service recovery.
- Meet quality, productivity, and compliance targets; participate in continuous-training and improvement initiatives.
Skills Qualifications
- Must-Have: Proven experience in travel or hospitality customer support within a contact center environment.
- Must-Have: Working knowledge of GDS or reservation systems (Amadeus, Sabre, Galileo) or equivalent.
- Must-Have: Strong verbal and written English communication suited for phone and chat support.
Skills: sabre,galileo,customer service,avaya,amadeus,zendesk
