We're looking for a Training Specialist to join our Insurance Operations team at MBPS. In this role, you are expected to deliver an effective and comprehensive process training for John Hancock Shared Services Operations & Oversight RPO team, aligned with the needs of the team and function to ensure adequate and highly skilled workforce. You'll play a key role in workforce development, performance improvement, and service quality enhancement.
Position Responsibilities:
- Collaborate with Operations to identify training needs and map out annual training plans for internal teams.
- Facilitate product and process training for new hires and cross-training using varied facilitation methods instructor-led classroom (in-person or virtual), instructor-led deskside, hands-on training, coaching, and mentoring.
- Develop and implement training curriculum, training plan and production glide paths.
- Make recommendations to improve and maintain staff knowledge inventory based on sound data.
- Update and maintain training documentation in line with policies and procedures.
- Manage the training queues effectively, to ensure that no work falls out of TAT.
Required Qualifications:
- At least one to two years of experience in insurance operations
- Excellent training delivery skills, including the ability to facilitate product and process training using various methods such as in-person or virtual instructor-led sessions, hands-on training, and coaching
- 8 PM to 5 AM Manila time, Quezon City or Cebu-based
Preferred Qualifications:
- Knowledge of adult learning principles and methodologies is an advantage.
- Ability to develop and implement training curricula and plans, making recommendations to improve staff knowledge based on data.
- Strong organizational, work management, and time management abilities, with the capability to manage training queues effectively to meet turnaround times
- Strong professionalism, work ethics, analytical and problem-solving skills, and proficiency in MS Office (particularly PowerPoint); familiarity with e-learning software is an asset
When you join our team:
- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
