Description of Responsibilities
- Facilitate comprehensive new hire training for local and global learners
- Develop training curricula and materials
- Conduct training needs analysis for performance outliers in Operations
- Provide coaching and feedback to new hires and performance outliers
- Ensure process mastery and effective training delivery with governance for new business transitions and business as usual classes
- Develop innovations and special projects to enhance training efficiency and effectiveness for both new hires and tenured employees
- Analyze, produce, and distribute training reports
- Coordinate training room logistics and requirements
- Engage in continuous skill development through call calibrations and call-taking function
- Perform additional tasks as assigned by the Training Manager or Supervisor
Qualifications:
- Exceptional written and verbal English communication skills, with a minimum C1 CEFR rating on language assessments
- In-depth understanding of adult learning styles and principle
- Knowledge of advanced behavioral psychology
- Advanced facilitation and coaching skills
- Awareness of new learning trends in the market
- Proficiency with various Microsoft applications and tools, including Excel, PowerPoint, Visio, Word, and Forms
- High visibility and presence with local and global stakeholders
- Basic team, people, and performance management skills
- Adaptable to a high-performance, results-driven environment
Education/Experience:
- At least 24 months of training facilitation preferred but not required
- At least with two years of college
