Lead. Strategize. Elevate.
At Afni Philippines, we build strong client partnerships that drive real business success. We're looking for a TRAINER an experienced, results-driven leader who candeliver training to existing and newly hired employees to prepare for essential duties and tasks and model company and client expectations by creating a welcoming environment that enables students to reach their maximum potential.
Why Join Afni
Thrive in a dynamic, fast-paced environment that values innovation and collaboration
Enjoy competitive salary, benefits, and leadership growth opportunities
Be part of a people-first culture where your leadership drives real business impact
Your Role & Responsibilities:
- Deliver training and instruction to engage and stimulate existing and newly hired employees in a manner that promotes transfer of knowledge and application of skills.
- Instructors promote retention through effective use of questioning, presentation, and facilitation skills and providing feedback and coaching that enhances performance.
- During instruction, provide and manage an environment that fosters trust, learning, and performance.
- Plan and prepare for instruction making sure that appropriate instructional methods and materials are used for specific mode of learning.
- Assess student learning and performance using evaluation models and tools appropriate for the environment.)
- Mentor and coach apprentice instructors; train newly assigned instructors; coordinate training activities including operation, quality, and HR presentations.
What You Bring to the Table:
- At least 2 years completed in college with a minimum 1-year work experience of the same nature and/or title in a BPO setting.
- Must have Sales experience in the BPO setting
- Amenable to work on site in Afni Tower 4, SM Fairview
- Amenable to work on a night schedule.
- Skill in Verbal and written communication to analyze, interpret, and address training needs.
- Ability to work in a dynamic and time-critical environment.
- Ability to be flexible and quickly adapt to changing business needs and processes.
