Technical Support

1-3 Years

This job is no longer accepting applications

Job Description

Ensure client satisfaction through smooth project continuance and ongoing support for technical projects
Manage the end-to-end operations different CMS/platforms for our clients
Respond to client concerns or inquiries about troubleshooting L1 issues and requests through different channels: Email, Jira, Mobile, SMS
Provides reports on issues, and escalates to the team when needed
Prepare and analyze web/mobile/server reports, and provide insights on performance
Create communications related to technical projects, including new features, downtime, upgrades, etc.
Develop user/admin manuals and lead user training on using our tools and platforms

Requirements

With at least 1 year work experience as a Technical Support or similar role
Candidates must be willing to work on-site if required, but will otherwise have the flexibility to work from anywhere.

Benefits REFRESHING WAYS TO THRIVE

Unplug, recharge, and relax with our paid general leaves.
Catch up with friends, spend time with family, or give back to the community with our additional special leaves.
Take care of your physical health through our HMO & life insurance coverage.
Focus on your mental wellbeing through our mental health support services.
Treat yourself to something good with our monthly support fund

REFRESHING WAYS TO WORK