Technical Support Representative

metacom careers

Philippines

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Job Description

NOW HIRING: Technical Support Representative (TSR)

Are you passionate about technology and enjoy helping people solve technical issues Join our team and build your career as a Technical Support Representative!

Qualifications

Must be a 2ndyr college completed and up (old or new curri)
Preferred: IT or any computer-related courses
Minimum of 6 month BPO experience (Voice is preferred)
Excellent English communication skills
Can accept NO CCE - should be tech-savvy with strong communication skills and course should be IT-related with Basic Tech knowledge
Basic computer knowledge and technical troubleshooting skills
Customer service or technical support experience is an advantage but not required
Strong problem-solving and analytical skills
Willing to work on shifting schedules, weekends, and holidays
Amenable to work onsite (or hybrid/work-from-home, if applicable)

Job Responsibilities

Provide technical assistance and troubleshooting support via phone, chat, or email
Diagnose and resolve hardware, software, internet, and device-related concerns
Guide customers through step-by-step troubleshooting procedures
Escalate complex technical issues when necessary
Accurately document customer interactions and resolutions
Deliver excellent customer service while meeting performance and quality standards

What We Offer

Competitive salary package
Performance incentives
Paid training
HMO and other company benefits
Career growth and advancement opportunities

Start dates

3-Aug .

Apply today and start your career in Technical Support!

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About Company

metacom careersJob Source: www.linkedin.com

Job ID: 151351259

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Last Updated: 18-07-2026 06:37:37 PM

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