CSR - Technical Support Representative | Paid Training

Why Work With Us

Competitive Compensation & Benefits

Up to ₱27,000 monthly basic salary

Performance incentives and bonuses

Paid training and technical development programs

Clear career growth opportunities

13th Month Pay

Government-mandated benefits

Supportive Workplace Culture

Collaborative and team-oriented work environment

Coaching, mentorship, and continuous feedback

Employee recognition programs

Opportunities for long-term career development

Inclusive workplace that supports learning and growth

Job Description

Telesys is currently hiring Technical Support Representatives (TSRs) to provide technical assistance and customer support in a fast-paced BPO environment. In this role, you'll help customers diagnose and resolve technical issues, answer product-related questions, troubleshoot devices and services, and deliver a positive customer experience.

This opportunity is ideal for applicants looking for Technical Support Representative jobs, TSR jobs in Manila, call center hiring, IT support careers, and long-term opportunities with competitive compensation and paid training.

Key Responsibilities

Handle inbound customer inquiries related to technical products and services.

Troubleshoot internet, mobile, software, hardware, and connectivity issues.

Guide customers through step-by-step troubleshooting procedures.

Provide accurate information about products, services, and technical solutions.

Document customer interactions and technical resolutions using company systems.

Escalate advanced technical issues to higher-level support teams when necessary.

Meet quality assurance, productivity, and customer satisfaction targets.

Deliver professional and customer-focused technical assistance.