Technical Support Engineer

About the Company

SAJ is dedicated to shaping a greener, more sustainable future. With our full-scene energy storage solutions, we seamlessly integrate solar power generation, energy storage, consumption, and intelligent energy management. Our comprehensive range of products and services is designed to deliver safer, more efficient, and highly profitable solutions that empower both individuals and businesses to embrace energy independence and sustainable living. Backed by a culture of collaboration and continuous learning, we're growing fast and looking for a passionate problem-solver to join our team.

What We Offer:

• Meaningful Impact: See the direct result of your work as you help customers succeed and shape a product used by thousands.
• Career Growth: Clear paths for advancement into Senior Support, Team Leadership, or transitions to Engineering, Product, or Solutions roles.
• Competitive Compensation & Benefits:
• Attractive salary and performance-based bonuses.

About the Role

You will be the vital link between our product and our valued customers. This isn't just about fixing bugs; it's about being a product expert, a trusted advisor, and ensuring our customers achieve maximum value from our solutions.

Responsibilities

• Technical Support & Troubleshooting
• Provide advanced phone, email, and on-site support to installers and customers for Residential and C&I solutions.
• Diagnose and resolve complex technical issues related to system design, installation, commissioning, and operation.

• Project & Customer Support
• Support sales and project teams with technical expertise during pre-sales, project execution, and after-sales phases.
• Liaise closely with service, repair, and R&D departments to ensure efficient issue resolution and continuous improvement.

• Documentation & Process Development
• Create and maintain technical documentation, commissioning guidelines, and troubleshooting manuals for Residential and C&I products.
• Contribute to the development and optimization of technical support processes to improve customer experience and efficiency.

• Training & Events
• Deliver technical training and workshops for installers, partners, and customers.
• Represent the company at trade fairs, exhibitions, and customer events, showcasing technical expertise.

Qualifications

• Bachelor's degree in Electronic Engineering, Electrical Engineering, Renewable Energy, or a related field; direct experience in the solar PV and/or energy storage industry is highly preferred.
• Strong technical knowledge of C&I inverters, battery storage systems, and grid connection requirements.
• Proven experience in technical support, project engineering, or system commissioning within the renewable energy sector.
• Solution-oriented mindset with strong analytical and problem-solving skills.
• Experience collaborating across departments (sales, service, R&D) and managing technical escalations.
• Ability to work independently and as part of an international team.
• Excellent communication skills; English is required.