Department: Sales
Location: PHL Manila
Description
Role Purpose
The Technical Solutions Support Administrator is an administrative role within NCC Group's Sales Engineering & Field Strategy team, based in Manila. This role is responsible for managing the daily triage process for presales requests, ensuring timely allocation of opportunities to the appropriate Solution Architect team members. The position also supports process improvement initiatives to enhance efficiency across presales operations and documentation management.
This role requires strong organizational skills, attention to detail, and excellent communication abilities to coordinate effectively with multiple stakeholders across Sales, Scheduling, and Delivery teams.
Key Responsibilities
Summary
- Run daily triage calls to review presales requests, assess urgency, and allocate resources appropriately.
- Maintain accurate records of presales requests and ensure documentation is classified and updated correctly.
- Communicate status updates and guidance to presales team members, ensuring adherence to defined processes.
- Respond to inquiries from Sales, Scheduling, and Delivery teams via email, phone, and Microsoft Teams.
- Contribute to process improvement initiatives to enhance efficiency within the presales function.
- Support administration of day-to-day presales operations, including CRM data management.
- Assist in mapping and categorizing presales documentation for easy retrieval and compliance.
Skills, Knowledge & Expertise
Minimum Requirements
- Excellent organizational and administrative skills.
- Strong verbal and written communication abilities.
- Accuracy and attention to detail.
- Experience with CRM systems (e.g., Salesforce or equivalent).
- Ability to manage multiple priorities and work under pressure.
- Proficiency in Microsoft Office tools.
Desired Requirements
- Understanding of IT or cybersecurity market.
- Previous experience in sales support or customer service roles.
- Business administration experience.
Behaviours
- Reliable, well-organized, and proactive.
- Strong interpersonal skills and ability to collaborate across teams.
- Professional and confident in stakeholder interactions.
- Adaptable and resilient in a fast-paced environment.
- Committed to continuous improvement and process efficiency.
Ways of working
- Focusing on Clients and Customers.
- Working as One NCC.
- Always Learning.
- Being Inclusive and Respectful.
- Delivering Brilliantly.
Our company
At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks.
Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support.
Come join us
Job Benefits
We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits:
- Transportation and rice allowances
- Night differential, overtime pay and holiday pay
- 13thmonth pay and performancebased bonus plan
- Day1 HMO healthcare coverage for you and dependents
- Outpatient medicine reimbursement
- Group life insurance, accidental death & disability cover
- Employee Assistance Program (EAP) with 24/7 confidential counselling
- Generous vacation and sick leave, available from Day 1
- Special Time Off: Take time off for those big moments in life, like getting married/civil ceremony, becoming a grandparent, and welcoming home a new pet.
- Company share plan & Sharesave scheme allowing discounted share purchase through monthly savings
So, what's next
f this sounds like the right opportunity for you, then we would love to hear from you! Click on apply to this job to send us your CV and cover letter and the relevant member of our global talent team will be in touch with you. Alternatively send your details to [Confidential Information]
.
About your application
We review every application received and will get in touch if your skills and experience match what we're looking for. If you don't hear back from us within 10 days, please don't be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.
If you do not want us to retain your details, please email [HIDDEN TEXT]. All personal data is held in accordance with the NCC Group Privacy Policy (candidate-privacy-notice-261023.pdf (nccgroupplc.com)). We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.
Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to screening as a mandatory requirement.
