Technical Engineer

Job Purpose

We are seeking a highly motivated and technology-driven Technical Engineer to support the implementation, administration, and maintenance of cloud, productivity, security, and endpoint management solutions. This role is ideal for fresh graduates or entry-level professionals who have an interest in cloud technologies, device management, security, business applications, and IT support.

The Technical Engineer will assist in migration projects, user support, device administration, reporting, automation, and end-user training while developing technical expertise across various business technologies and platforms.

Key Responsibilities

1. Provide technical support and troubleshooting assistance for end users, ensuring timely resolution of hardware, software, and system-related issues.
2. Assist in the implementation and support of migration projects involving email, cloud services, files, and business applications.
3. Support the administration and maintenance of endpoint devices, including desktops, laptops, and mobile devices, ensuring compliance with company standards.
4. Assist in managing cloud-based platforms, SaaS applications, user accounts, access permissions, and related IT services.
5. Support the implementation of security controls, user access management, and security best practices to protect company systems and data.
6. Develop and maintain reports, dashboards, and data visualizations to support business operations and decision-making.
7. Prepare technical documentation, conduct end-user training, and assist in automation initiatives through scripting and process improvements.

Qualifications

Education

• Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related field.

Experience

• Fresh graduates are welcome to apply.
• Internship experience in technical support, cloud technologies, systems administration, or IT projects is an advantage.

Competencies

• Strong problem-solving and analytical skills
• Willingness to learn new technologies
• Good verbal and written communication skills
• Customer service mindset
• Ability to work independently and within a team
• Strong attention to detail
• Adaptability and eagerness to learn