Must be amenable to work 100% onsite in WNS Eastwood Site.
Proficient in multiple GDS platforms including Worldspan, Sabre, Galileo, Amadeus, and Apollo
Preferred certification in IATA/UFTAA Level – 1
Excellent communication skills, particularly in spoken English
Proficient in Microsoft Office applications, especially PowerPoint and Excel
Strong understanding of IATA rules and regulations, including fare components, manual fare calculation, pricing units, global indicators, and indirect travel limitations.
Proficient in operations management with the ability to drive performance and meet client KPIs such as AHT, Agent Error, ASA, Quality Scores across Voice, Chat, Email, and Ticketing Reject Queues
Ability to lead business reviews with clients, presenting key performance insights and improvement strategies
Expertise in structuring teams using Departmental Procedures (DP), Standard Operating Procedures (SOP), and process flows
Skilled in quality tools, conducting Root Cause Analysis (RCA) for recurring issues, and implementing effective action plans
Strong data analysis skills in Excel, capable of identifying root causes and driving corrective actions based on insights
Experience in travel operations, particularly in fare pricing, quality management, and process optimization
Strong analytical and problem-solving skills with a data-driven approach
Ability to collaborate with cross-functional teams and effectively communicate with stakeholders
Proven ability to drive performance and process improvements in a fast-paced environment
