Team Leader

Qualifications:

• Bachelor's degree or equivalent
• Experience in leading teams in customer support via voice and chat support or a call center environment
• Advanced customer focus and customer service skills
• Exceptional training and coaching skills to motivate employees
• Great verbal and written communication skills
• Have full understanding of creating and implementing scheduling and task distribution
• Dynamic leader with experience and passion for managing large and diverse teams across multiple sites in a fast pace environment, able to deal with rapid change and ambiguity
• Strategic thinker with strong analytical and problem-solving skills
• 3+ years of experience in team management, managing 20+ FTE
• 3+ years of people management experience, including managing leaders, and a strong desire to develop team members
• Passion to create an exceptional experience and provide outstanding customer support
• Strong practical experience with Excel (PivotTable, Charts, Statistical functions)
• Amenable to work in a Hybrid set up at Giga Tower/Bridgetowne has customer success experience and onboarding experience