Team Leader

Qualifications:

• Graduate / Postgraduate preferably with at least 2 years of experience in Retail Industry and good academic profile.
• Minimum of 5 years experience in any Voice Customer Service account.
• Analytical Skills: Ability to use systematic, disciplined and data driven methods that get to root causes and solution identification.
• Quality: Demonstrates accuracy and thoroughness and overall quality of work per the requirements specified
• Teamwork: Gives and welcomes feedback, contributes to building positive team spirit, supports everyone's efforts to succeed
• Communication: Excellent verbal and written communication skills; expresses opinion without hesitation
• Flexibility and Reliability: Strong sense of customer service and empathy towards customers
• At least 3 years Team Lead experience or people management
• Knowledge in MS Office applications
• Amenable to work in a Hybrid Set Up in Giga Tower or Bridgetown, Pasig