We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Familiarization on all Circles Life and Acquire Tools.
Update the Attendance tracker in Google Sheets (Client and Acquire side).
Ticket Assignment every start of shift in bulk.
Pro-active awareness in Slack channel of possible outliers in KPI.
Strategize game plan every day to hit the goal for KPI.
Ensure that all agents are in the War room (Google Meet) for real time assistance.
Monitor queue and check for potential DSAT and high AHT, call out as needed.
Submit Cadence of Accountability every week.
Always uphold Circles. Life guiding mission and vision Circles. Life in partnership with outsource vendor provides a great environment and platform for employees to build their career. In this role, you can expect:
Unique opportunity to be a part of innovating the telecommunications industry (Circles. Life is the only company of its kind in all of Asia!)
Once in a lifetime chance to help shape a brand and market from the ground up
Exposure to the fast-paced world of high-tech start-ups
Working with passionate, smart, and driven colleagues in a vibrant environment
Join the A-Team and experience the A-Life!
About Us
Acquire BPO is an award-winning, global business outsourcer with 10,000 staff and over 16-years experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail.
We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of big business. We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.
As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on Access Rights to Personal Data or send us an email to [Confidential Information]. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/
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