T1 / T2 SUPPORT TECHNICIAN
SHIFT: NIGHT / GRAVEYARD PHT
TYPE: FULL TIME; INDEPENDENT CONTRACTOR
We are a fun, energetic, and growing Managed Service Provider (MSP) looking for a motivated Remote Support Technician (Tier 1 / Tier 2) to join our team.
This is a fully remote position ideal for someone who is a self-starter, highly organized, and has strong attention to detail. We value a no-nonsense, solutions-focused mindset and a positive attitude.
Key Responsibilities
- Provide remote technical support to clients (Tier 1 & Tier 2 issues)
- Troubleshoot hardware, software, and network-related problems
- Manage and resolve support tickets in a timely manner
- Assist with onboarding/offboarding users and device setup
- Maintain clear documentation of issues and resolutions
- Escalate complex issues when necessary
Required Skills & Qualifications
- Experience in an MSP or IT support environment
- Strong troubleshooting skills across Windows environments
- Familiarity with:
- Microsoft 365 / Office 365
- Active Directory / Azure AD
- Remote support tools (RMM, PSA systems)
- Basic networking knowledge (DNS, DHCP, VPNs)
- Excellent communication skills (written and verbal)
- Must have previous MSP experience.
- Preferred English/Australian MSP work experience
What We're Looking For
- Self-motivated and able to work independently
- Highly organized with strong attention to detail
- Reliable, accountable, and responsive
- Professional, no-drama, problem-solving attitude
Home Office Requirements:
- Internet Connection: Must be 50 Mbps at the least, preferably a wired connection with PLDT, Cable connection is fine if it's more than 5mbps. We DO NOT accept plug-ins, wi-fi, or wimax.
- Computer/Laptop: The contractor must have a good working computer.
- Headsets: The Contractor must have noise-cancelling headsets preferably Plantronics Blackwire C320M headsets. Assessment will be done during test calls.
- Dedicated Home Office - Contractors are required to have a dedicated home office free from noise and distractions.
- Webcam - for meeting purposes
- Must be comfortable working with Time Doctor/Screenshot Monitor
