Technology Specialist

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our Client is a leading company in the workforce management industry, committed to innovation, collaboration, and excellence. The organization prioritizes delivering outstanding service to both internal teams and external clients, ensuring high standards of efficiency and client satisfaction. A culture of continuous improvement drives success, with a focus on maintaining operational excellence and fostering strong partnerships within the industry.

About the Role

This role reports to the Technology Support Manager and is responsible for supporting existing technology processes and systems. Additional responsibilities will include maintenance of and collaboration with internal stakeholders and team members to build innovative solutions that support business objectives, strategies, and processes for continuous improvement. The ideal candidate is someone who doesn't just close tickets but seeks to understand the why behind system behaviors to prevent future issues. A successful Technology Specialist will exemplify and champion values of providing quality service and recommendations to all associates and clients.

What You'll Do

• Applies technical expertise to the implementation, monitoring, or maintenance of IT systems
• Maintaining subject matter expertise by keeping abreast of industry best practices.
• Building and maintaining documentation on the current state of our processes and systems
• Handle all basic administrative functions, including user account maintenance, reports, and other routine tasks
• Support end-users with technical support and training. Consult with company-wide, internal stakeholders on new requirements and optimization of existing capabilities.

What you Bring

• At least 1 - 3 years of experience in relevant Technology roles
• Embodies the skills of being a strategic thinker and a good listener and applies them to learning quickly
• Excellent comprehension, verbal and written communication skill
• Outstanding client service skills through timely execution of daily requests and quick resolution to issue
• A self-starter that is highly capable of working in a remote location with a virtual tea
• Demonstrated intellectual curiosity—a natural tendency to troubleshoot beyond the surface level and a proactive approach to mastering new platforms
• Adapt to dynamic environments and shifting demand
• Application of critical thinking skills and inquisitiveness to challenge the status-quo and requests; fostering the best possible outcomes for the busines
• Must be able to initiate and collaborate on projects

Nice to Have

• Experience with supporting Microsoft 365 ecosystem

Our Hiring Process

We utilize AI tools to enhance hiring efficiency and ensure a fair evaluation. Consequently, candidates will engage with an AI Interviewer, supervised by Human Talent Acquisition Experts who will support your entire application journey.

Our AI Expectations: While we encourage you to use AI for CV refinement and research, we require that all interviews and assessments be completed through your own authentic effort. The use of real-time AI assistance during interviews or to complete skills tests is strictly prohibited to ensure a fair and genuine evaluation of your capabilities.

What You'll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you'll find an environment that nurtures learning and provides opportunities for growth. You'll have the opportunity to make an impact on fast-growing startups and dynamic companies.

· Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.

· Employee as our biggest asset: We are genuinely invested in our people's career and welfare.

· Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.

· Powering global startups: We've created 1,400 Filipino jobs that empower global start-ups to focus on growth.