Network Adminsitrator

NETWORK ADMINISTRATOR

SHIFT: NIGHT / GRAVEYARD PHT

TYPE: FULL TIME; INDEPENDENT CONTRACTOR

Position Summary 

The Network Administrator is responsible for the design, implementation, maintenance, and security of client network environments. This role ensures stable, secure, and high-performing infrastructure across multiple client locations. This position requires a balance of technical expertise, proactive problem-solving, and disciplined execution within a managed services framework. The Network Administrator is expected to not only resolve issues but also anticipate risks, improve systems, and contribute to long-term client success. 

Key Responsibilities

Network Management & Support 

• Configure, maintain, and support routers, switches, firewalls, and wireless networks 

• Manage LAN/WAN environments, VLANs, VPNs, and subnetting 

• Monitor network performance and proactively address capacity or reliability concerns 

• Perform firmware updates, patching, and system upgrades 

Security & Risk Management 

• Implement and manage firewall rules, intrusion detection/prevention systems, & endpoint security 

• Enforce best practices for access control, MFA, and least privilege 

• Respond to security alerts and assist with incident remediation 

• Support compliance requirements and cybersecurity standards 

Troubleshooting & Issue Resolution 

• Diagnose and resolve network-related issues across multiple layers (connectivity, DNS, etc.

• Perform root cause analysis and document findings 

• Escalate complex issues appropriately while maintaining ownership 

Service Support, Escalations & Operational Coverage

• Take ownership of escalated tickets, providing advanced troubleshooting and resolution for complex issues 

• Act as a technical escalation point for team members, offering guidance and support • Assist during high call volume periods, helping maintain service levels and client impact

• Support the service board by handling overflow tickets and prioritizing critical issues • Participate in and support large-scale deployments, including network rollouts, hardware installations, and upgrades 

• Collaborate with team members to ensure effective resource allocation during peak workloads 

• Demonstrate a team-first approach, stepping in as needed to support overall service delivery 

Monitoring & Maintenance 

• Utilize monitoring tools to track network health, uptime, and performance 

• Respond to alerts and ensure timely resolution 

• Conduct routine system checks, backup verification, and failover testing 

Documentation & Process Compliance 

• Maintain accurate network diagrams, configurations, and client documentation

• Follow established procedures for ticketing, time tracking, and change management 

• Complete all required job notes, checklists, and documentation in designated systems 

Client Support & Communication 

• Provide clear, professional communication to clients regarding issues, updates, and recommendations 

• Translate technical issues into business impact when necessary 

• Support onsite visits for installations, troubleshooting, and project work 

Projects & Continuous Improvement 

• Assist with network design, upgrades, and infrastructure projects 

• Recommend improvements for performance, security, and scalability

• Participate in internal process improvements and standardization efforts 

Required Skills & Qualifications

Technical Requirements 

• Strong understanding of TCP/IP, DNS, DHCP, VLANs, and routing 

• Experience with firewalls, VPNs, and network security principles 

• Familiarity with Windows Server and/or Linux environments 

• Experience with Ubiquiti network hardware platforms

• Experience with monitoring and troubleshooting tools 

Experience 

• 3+ years of network administration or related IT experience 

• Experience in a managed services environment preferred 

Certifications (Preferred)

• CompTIA Network+ 

• Cisco CCNA 

• CompTIA Security+ 

Core Competencies

• Strong analytical and problem-solving skills 

• Ability to manage multiple priorities and clients simultaneously

• High attention to detail and documentation discipline 

• Professional communication and customer service skills 

• Accountability and ownership of assigned work 

Work Environment & Expectations 

• Standard business hours: Monday–Friday, 8:00 AM – 5:00 PM CST

• Participation in on-call or after-hours support as required 

• Combination of remote work and onsite client visits 

• Adherence to company policies, procedures, and service standards 

Performance Expectations 

• Maintain high-quality, timely ticket resolution 

• Demonstrate proactive identification of issues and improvements 

• Meet documentation and process compliance standards 

• Contribute positively to team operations and client satisfaction 

Home Office Requirements:

• Internet Connection: Must be 50 Mbps at the least, preferably a wired connection with PLDT, Cable connection is fine if it's more than 5mbps. We DO NOT accept plug-ins, wi-fi, or wimax.
• Computer/Laptop: The contractor must have a good working computer.
• Headsets: The Contractor must have noise-cancelling headsets preferably Plantronics Blackwire C320M headsets. Assessment will be done during test calls.
• Dedicated Home Office - Contractors are required to have a dedicated home office free from noise and distractions.
• Webcam - for meeting purposes
• Must be comfortable working with Time Doctor/Screenshot Monitor