Manage and assign work daily for staff. Monitor accuracy of work. Mentor/provide assistance to team.
Participate in annual review process.
Ensure all work is completed according to established policies, procedures, and standards.
Assist staff in adhering to work schedules and projects proceed according to plans/specifications.
Ensure accurate and timely calculation of sales commissions each cycle.
Approve calculations, adjustments, and exception handling.
Oversee the commission calendar and deliverables.
Auditing: Reviewing financial records and commission data to identify inaccuracies
Ensure all processes have been adequately validated.
Foster a culture of accuracy, accountability, and continuous improvement.
Communicate policy changes, plan interpretations, and payouts clearly to stakeholders.
Partner crossfunctionally to resolve data or process issues.
Ensure data feeds (CRM, WD) are clean, complete, and reconciled.
Work with system admins to troubleshoot configuration or workflow issues.
Drive automation or system enhancements to simplify commission processes.
Review and validate monthly payout reports.
Ensure the Xactly Incent commission platform is kept up to date with latest developments in plan design, leavers, joiners, promotions and other changes affecting pay.
Identify opportunities to streamline workflows and reduce manual effort.
Implement best practices, SLAs, and standard operating procedures.
Identify opportunities to streamline workflows and reduce manual effort.
Create job aids, FAQs, and communication material for new plan launches.
Support onboarding of new analysts or new sales hires.
Support modelling or whatif analysis for new plan designs.
Train sales teams and internal partners on compensation plans and tools.
Participate in business related meetings and follow up on discussion items related to area of responsibility.
Resolve day-to-day issues with support of Manager.
Represent department on cross-functional project teams.
Manage customer relationships; internal and external.
Prepare reports as requested.
Complete other duties as assigned.
Qualifications
Bachelor's Degree holder
Min. 5 yrs. Experience w/ min 2 yrs supervisory or team lead role
Excellent written and verbal communication skills
Excellent organizational and documentation skills w/ attention to detail and accuracy
Ability to work independently
Demonstrated proficiency with PC software, inc. MS Office
Demonstrated ability to work and meet deadlines in fast-paced and challenging environment.
Ability to maintain positive relationships w/ diverse customers and provide high-quality/responsive CS.
Ability to adapt to new environments, adjust to situations or demands, and function effectively w/ a min of loss of productivity
Ability to adapt to various communication methods, inc. telephone, in-person, email, video conferring, etc., and do so effectively.
Ability to work in a team environment
Ability to work with min. supervision
Excellent judgment and discretion
Energetic, positive thinking and self-motivated
Excellent training skills
Excellent presentation skills
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
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