DESCRIPTION
Amazon is looking for a German Language Analyst with at least 2+ years BPO experience in a large customer-oriented corporate environment for our B2B program. Amazon Business is one of Amazon's most exciting growth opportunities. Since its launch in 2015, Amazon Business (AB) already has more than 2 million customers. We are growing fast, and require talented professionals to help us scale.
This Role Will Require For The Successful Candidate To:
- Collect and analyze quantitative data
- Answer queries, investigate and resolve issues and questions from customers through inbound calls and emails
- Work efficiently with customers and provide world-class service
- Analyze trends and suggest process improvements
- Meet the set KRAs
- Perform other projects and duties as required
- Communicate results to business leaders with Finance, Accounting, Operations and Business Development teams.
Working Conditions:
- Open office space on site
- Report daily to the Pasay office
- The team generally follows European time. However, you may be requested to work on shifting schedules including night shift, if business requires
- Work during PH Holidays is required when business supported is operating
- Overtime may be required on critical and peak periods
Internal Job Description
Amazon is looking for a German Language Analyst with at least 2+ years BPO experience in a large customer-oriented corporate environment, for our B2B business which is one of Amazon's most exciting growth opportunities. Since its launch in 2015, Amazon Business (AB) already has more than 2 million customers. We are growing fast, and require talented professionals to help us scale.
This Role Will Require For The Successful Candidate To:
- Collect and analyze quantitative data
- 80% of the time will be involved in answering queries received from customers through inbound calls and emails
- Investigate to resolve issues sent by the customers
- Work efficiently with customers and provide world-class service
- Analyze trends and suggest process improvements
- Meet the set KRAs
- Perform other projects and duties as required
- Communicate results to business leaders with Finance, Accounting, Operations and Business Development teams.
Working Conditions:
- Open office space on site
- Report daily to the Pasay office
- The team generally follows European time. However, you may be requested to work on shifting schedules including night shift, if business requires
- Work during PH Holidays is required when business supported is operating
- Overtime may be required on critical and peak periods
Key job responsibilities
Knowledgeable in Accounts Receivable Cash application process.
- Collecting and analyzing quantitative data
- Use data analyses and statistical techniques to develop solutions to guide business decision making
- Identify predictors and causes of business related problems and implement appropriate corrective solutions
- Identify, develop, manage and execute analyses to uncover areas of opportunity and present written business recommendations
- Collaborate with multiple teams as a leader of quantitative analysis and develop solutions that utilize the highest standards of analytical rigor and data integrity
- Analyze and solve business problems at their root
- Analyze trends and savings initiatives
- Communicating results to business leaders with Finance, Accounting, Operations and Business Development
- Perform other projects and duties as required
- Supports team manager and performs management duties when manager is absent or out of office
BASIC QUALIFICATIONS
- Must be fluent in German and English
- Must have a basic/intermediate knowledge in MS Excel
- Prior experience of at least 2 years in similar BPO outfit or in Finance & Accounting role as an Analyst.
- Knowledge on Outlook and Word or similar desktop applications.
- Good Communications skills – Written & Verbal (both English and French)
- Can work under pressure/ with deadlines.
- Critical mindset
- With continuous improvement mindset
PREFERRED QUALIFICATIONS
- Preferably with a Bachelor Degree in Finance/Accounting as Major Subject.
- Preferably has working knowledge on Oracle Financials or other Finance ERP tools.
- Good Communications skills – Written & Verbal
- Proficient in Outlook, Microsoft Excel and Word or similar desktop application.
- Flexible to work in shifts .
- Good Communications skills – Written & Verbal.
- Exemplifies traits of being a team player.
- Has good interpersonal skills, hardworking, flexible, responsive and detail oriented.
- Can work under pressure/ with deadlines.
- Critical mindset
- With continuous improvement mindset
- Advanced knowledge of Excel – including working with pivot & formulas
- Strong reconciliation skills.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Company - AOSP - Manila
Job ID: A10375609
